Welcome to my blog


This first blog is a bit of info on Quality Management.

By Andrew Wilcock, Oct 5 2015 02:09PM

Well it is now officially with us, the latest incarnation of ISO 9001 the Quality Standard.

But what does it mean to us?

For a start there are now 10 clauses.

Significant changes - include that top management are now required to demonstrate that they engage in key quality management system activities rather than just ensuring they occur.

Some of the responsibilites performed by the management representative will now need to be carried out by top management.

Risk-based thinking - an organisation must evidence that they have considered any risks or opportunities that may come from inside or outside the organisation that could impact on their QMS, or affect customer satisfaction.

Documentation - there is now no requirement for a documented quality manual, but the organisation can choose to keep it if they have one already.

It is early days to determine some of the affects above and the impact they will have on each organisation, but they will come in regardless over time.

By guest, Jul 8 2015 12:21PM

It may just be me, but I find a lot of valuable information that was available some years ago just isn't there any more. Both the dti and Business Link were a valuable resource for information on Quality Management and business. The dti produced documents titled Quality Management 'Achieving best practice in your business'. This 5 step approach is still a valuable tool today and would help a lot of businesses improve their processes by going through the following steps:

Step 1: Vision, Mission and values

Step 2: Setting objectives and targets

Step 3: Benchmarking and assessing needs

Step 4: Process assessments

Step 5: Process improvement

Please feel free to email me for further information on this approach at [email protected]

The good news about the information that was on the Business Link webiste, is that it can be found on Although this relates to Northern Ireland most of it is still relevant and a great resource.

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